{"id":1339,"date":"2025-12-07T17:27:38","date_gmt":"2025-12-07T22:27:38","guid":{"rendered":"https:\/\/luismasfil.dev\/wego\/?page_id=1339"},"modified":"2025-12-07T17:35:12","modified_gmt":"2025-12-07T22:35:12","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/luismasfil.dev\/wego\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1339\" class=\"elementor elementor-1339\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9ec24d e-flex e-con-boxed e-con e-parent\" data-id=\"f9ec24d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05170b1 elementor-widget elementor-widget-heading\" data-id=\"05170b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-410f0987 e-con-full e-flex e-con e-child\" data-id=\"410f0987\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dbf86a9 elementor-widget elementor-widget-text-editor\" data-id=\"6dbf86a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Estimado cliente, en cumplimiento con el <strong>C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor (Ley N\u00b0 29571)<\/strong>, ponemos a su disposici\u00f3n nuestro <strong>Libro de Reclamaciones Virtual.<\/strong><br \/>Por favor, complete los siguientes campos con la informaci\u00f3n requerida para registrar su reclamo o queja. Recibir\u00e1 una respuesta en un plazo m\u00e1ximo de 30 d\u00edas calendario a trav\u00e9s del correo electr\u00f3nico proporcionado.<\/p><p>Definiciones:<br \/><strong>Reclamo<\/strong>: Disconformidad relacionada con los productos o servicios adquiridos.<br \/><strong>Queja<\/strong>: Disconformidad no relacionada con los productos o servicios, sino con una mala atenci\u00f3n o inconveniente interno.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6e190c elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"5c6e190c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Libro de Reclamaciones MELCARD\" aria-label=\"Libro de Reclamaciones MELCARD\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1339\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"5c6e190c\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Libro de reclamaciones\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"1339\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_c77dacd elementor-col-100\">\n\t\t\t\t\t<strong>Datos de la persona que presenta el reclamo<\/strong>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre completo \/ Raz\u00f3n social\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_1f1d9f0 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1f1d9f0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_1f1d9f0]\" id=\"form-field-field_1f1d9f0\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"DNI\">DNI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CE\">CE<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RUC\">RUC<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Pasaporte\">Pasaporte<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ac4a36e elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ac4a36e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNro. de Documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ac4a36e]\" id=\"form-field-field_ac4a36e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N\u00b0 de documento\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_17128d4 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_17128d4]\" id=\"form-field-field_17128d4\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Direcci\u00f3n\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_9aea077 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_9aea077]\" id=\"form-field-field_9aea077\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tel\u00e9fono\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_45fee57 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_45fee57]\" id=\"form-field-field_45fee57\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_3abcaa7 elementor-col-100\">\n\t\t\t\t\t<strong>Informaci\u00f3n General<\/strong>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_d932814 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d932814\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tIdentificaci\u00f3n del bien contratado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_d932814]\" id=\"form-field-field_d932814\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"Servicio\">Servicio<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Producto\">Producto<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_info_compra elementor-col-100\">\n\t\t\t\t\t<strong>Informaci\u00f3n de la compra<\/strong>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_fecha_incidente elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fecha_incidente\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFecha de compra \/ incidente\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_fecha_incidente]\" id=\"form-field-field_fecha_incidente\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field elementor-use-native\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_num_comprobante elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_num_comprobante\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNro. de Comprobante (Si aplica)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_num_comprobante]\" id=\"form-field-field_num_comprobante\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N\u00b0 de comprobante \/ pedido\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_26e0df6 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_26e0df6]\" id=\"form-field-field_26e0df6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Monto reclamado (S\/)\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_edb8ef0 elementor-col-100\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_edb8ef0]\" id=\"form-field-field_edb8ef0\" rows=\"4\" placeholder=\"Descripci\u00f3n del producto o servicio\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_d6baa63 elementor-col-100\">\n\t\t\t\t\t<strong>Detalles de su reclamo<\/strong>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_e34ef5b elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e34ef5b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de incidencia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_e34ef5b]\" id=\"form-field-field_e34ef5b\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo\">Reclamo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Queja<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_803dd76 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_803dd76]\" id=\"form-field-field_803dd76\" rows=\"4\" placeholder=\"Detalle del reclamo o queja\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_acciones_solicitadas elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_acciones_solicitadas]\" id=\"form-field-field_acciones_solicitadas\" rows=\"4\" placeholder=\"Acciones solicitadas\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_declaracion elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_declaracion\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDeclaraci\u00f3n de conformidad\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Declaro que la informaci\u00f3n proporcionada es veraz y autorizo el tratamiento de mis datos personales para la gesti\u00f3n del reclamo.\" id=\"form-field-field_declaracion-0\" name=\"form_fields[field_declaracion]\"> <label for=\"form-field-field_declaracion-0\">Declaro que la informaci\u00f3n proporcionada es veraz y autorizo el tratamiento de mis datos personales para la gesti\u00f3n del reclamo.<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar Reclamo<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones Estimado cliente, en cumplimiento con el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor (Ley N\u00b0 29571), ponemos a su disposici\u00f3n nuestro Libro de Reclamaciones Virtual.Por favor, complete los siguientes campos con la informaci\u00f3n requerida para registrar su reclamo o queja. Recibir\u00e1 una respuesta en un plazo m\u00e1ximo de 30 d\u00edas calendario a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1339","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/luismasfil.dev\/wego\/wp-json\/wp\/v2\/pages\/1339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luismasfil.dev\/wego\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luismasfil.dev\/wego\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luismasfil.dev\/wego\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/luismasfil.dev\/wego\/wp-json\/wp\/v2\/comments?post=1339"}],"version-history":[{"count":4,"href":"https:\/\/luismasfil.dev\/wego\/wp-json\/wp\/v2\/pages\/1339\/revisions"}],"predecessor-version":[{"id":1346,"href":"https:\/\/luismasfil.dev\/wego\/wp-json\/wp\/v2\/pages\/1339\/revisions\/1346"}],"wp:attachment":[{"href":"https:\/\/luismasfil.dev\/wego\/wp-json\/wp\/v2\/media?parent=1339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}